Privacy Policy

1. What We Collect

• Name — when you submit a listing, claim a business, contact us, or when a named business contact is published for business purposes.
• Email — to confirm submissions and claims, reply to enquiries, or contact eligible businesses about their TripTock listing and owner services.
• Phone — if you provide it or it is published as a business contact number.
• Listing content you submit or that is available from reliable public business sources, such as business name, address, website, description and images.
• Basic site analytics, such as page views and listing views, subject to our cookie settings.

2. Where Business Contact Information Comes From

For business listings and carefully targeted business-to-business outreach, we may use contact information published for business purposes. Sources can include a business's official website, Companies House, official social or booking pages, and reputable public business directories. We do not treat a publicly available personal address as permission to send marketing.

3. Why We Use It

• To process listing submissions.
• To verify and process business claims.
• To respond to your contact messages and enquiries.
• To keep public business listings accurate and useful.
• To invite eligible businesses to claim an existing TripTock page and tell them about relevant optional owner or Featured services.
• To improve site performance and understand how TripTock is used.

4. Lawful Basis for Business Outreach

Where data protection law applies to business-to-business outreach, TripTock normally relies on legitimate interests to make relevant, proportionate contact with a business about its existing TripTock listing or closely related owner services. We consider the business context, the source of the contact information and the likely impact on the recipient before using this basis.

Electronic marketing also has to comply with the Privacy and Electronic Communications Regulations (PECR). TripTock does not use legitimate interests to bypass a PECR consent requirement. In particular, unsolicited automated outreach is restricted to appropriately checked corporate business recipients; sole traders, ordinary partnerships and uncertain recipient types are not treated as automatically eligible.

5. Business Outreach Privacy Notice & Your Right to Object

If we obtain business contact information from a public source rather than directly from you, we will provide privacy information within the period required by data protection law and, where we contact you, in or alongside the first outreach message.

You can object to direct marketing at any time. Reply “no thanks” to a TripTock outreach email or email info@triptock.uk. We will stop marketing to that address. We may keep the minimum information needed on a suppression list so that we can respect your request and avoid contacting you again by mistake.

6. How It Is Stored

Your data is stored securely using the managed services TripTock uses to operate its site, listings and owner tools. Limited business-outreach records may also be processed through our secured code automation and email-delivery services. Passwords and email credentials are not stored in public code. Payments, where applicable, are processed by Stripe — we do not store card details.

7. Sharing & Selling

We do not sell your data. We share only what is necessary with service providers used to operate TripTock, such as hosting/database services, secure automation, email delivery and Stripe for payments. Public listing details are visible on the site.

8. Your Rights

Depending on the circumstances, you can ask for access to your personal data, correction or deletion, restriction of processing, or object to processing. You have an absolute right to object to the use of your personal data for direct marketing. Email info@triptock.uk for a data request or marketing objection.

9. Cookies & Analytics

We use:

• Essential cookies for session management and security.
• Analytics cookies to understand how visitors use the site so we can improve it.

10. Data Retention

We keep listing data for as long as the listing is published and for a reasonable period afterwards for record-keeping. Claim and contact records are kept for support and audit. Business prospect records are kept only for as long as reasonably necessary for the outreach purpose, compliance and record-keeping. Suppression information may be retained for longer where needed to make sure an opt-out continues to be respected.

11. Contact

Questions, data requests or marketing objections: info@triptock.uk.